Frequently Asked Questions

Yes we do!  Proceed through the checkout process to find out how much your shipping charges will be.

When you add the items to your cart, and go through the checkout process, you will be prompted for your shipping address.  The system will automatically calculate your shipping costs for you depending on the weight of the items you are buying, and the delivery address. 

Experience Lights makes every effort to ship in-stock orders within 1 business day.

From time-to-time, Experience Lights may sell items on back order, or make items available on pre-sale or pre-order.  In these cases, the product is not yet available to ship.  Your order will ship once all items in your order are ready to be fulfilled.

We do not offer split shipment in cases of mixed orders, where some items are in-stock, and some are not.  Your order will ship only when all items are available and ready to be shipped.

If you would like the in-stock items to ship in advance of your pre-order items, you must purchase them in a separate order and pay separate shipping charges.

Experience Lights LLC primarily provides hardware products.  The use of our hardware does not require our customers use any particular software, sequencer or player to function properly.  We realize that many of our customers use software such as xLights and FPP to control their light shows, but we do not provide support for any software applications that are not produced by Experience Lights. 

We may from time to time provide videos of how to do things specific tasks in other software, however those pieces of software change frequently, and as-such, those videos are for reference only, and are provided as-is, without guarantee or warranty.

We fully support our hardware, and the function of our hardware, but will ask our customers utilize YouTube, forums and the dynamic Facebook community to find answers to questions that are specific to the software they are using.