This Privacy Policy explains how Experience Lights LLC collects, uses, discloses, and retains personal information through this Website and related purchases and customer communications. It also explains your privacy choices and how to contact us. This policy does not replace any consent required by applicable law or limit your applicable privacy rights.
Information We Collect About You and How We Collect It
You may provide us information by filling in forms on our Website. The personal information that you provide directly to us through our Website will be apparent from the context in which you provide the data. When registering you provide us name, e-mail address, and account credentials; when placing an order you provide your name, postal address, e-mail address, and telephone number, as well as your payment information.
Payments are processed by third-party payment providers. We do not store your full credit card number or card security code. We may receive transaction information and limited payment details, such as payment status, transaction identifiers, card type, and the last four digits of a card number, to process orders, refunds, and customer support requests. Payment providers process information under their own privacy policies and applicable terms.
Our Website uses cookies and similar technologies to support website functionality and collect information about website usage. Information collected automatically may include your IP address, cookie identifiers, browser and device information, referring websites, and browsing activity. This information may constitute personal information under applicable law and may be associated with your account or order. You can manage cookies through your browser settings, although blocking certain cookies may affect website functionality.
How We Use Your Information
We use information that we collect about you or that you provide to us, including any personal information:
- To present our Website and its contents to you.
- To provide you with information, products or services that you request from us or otherwise to facilitate the business relationships we have with you;
- To fulfill an order placed through our Website.
- To notify you about changes to our Website or any products or services we offer or provide through it.
- To send newsletters, product information, event invitations, surveys, and other marketing communications where permitted by applicable law, and with your consent where required. You may unsubscribe from marketing emails using the instructions in those emails. Unsubscribing from marketing does not prevent us from sending necessary order, account, warranty, or service communications.
- In any other way, we may describe when you provide the information.
- For any other purpose with your consent.
- We will keep hold of your data for no longer than necessary. Where we retain data, we do so in accordance with any limitation periods and records retention obligations that are imposed by applicable law.
Disclosure of Your Information
We do not sell or rent personal data to marketers or unaffiliated third parties.
We may however disclose personal information that we collect or you provide as described in this privacy policy: (i) to our subsidiaries and affiliates, (ii) to contractors, service providers, and other third parties we use to support our business, (iii) or for any other purpose disclosed by us when you provide the information.
Accessing and Correcting Your Information
You can review and change your personal information by logging into the Website and visiting your account profile page.
You may contact us through https://store.experiencelights.com/contact-us/ to request access to, correction of, or deletion of your personal information. Depending on your location and the laws applicable to our processing, you may also have rights to receive a portable copy of your information, restrict or object to processing, withdraw consent, or appeal a denied request. We may need to verify your identity before fulfilling your request. Deleting information necessary to maintain your account may require closing that account. We will respond within the time required by applicable law and explain any applicable exception that prevents us from fulfilling your request.
If you receive a commercial email (including newsletter) from us, you may unsubscribe at any time by following the instructions contained within the email.
Third-Party Services
The Website may contain features or links to websites and services provided by third parties. Any information you provide on third-party sites or services is provided directly to the operators of such services and is subject to those operators’ policies, if any, governing privacy and security, even if accessed through the Website.
We are not responsible for the content or privacy and security practices and policies of third-party sites or services to which links or access are provided through the Website. We encourage you to learn about third parties’ privacy and security policies before providing them with information.
Data Security
We make reasonable efforts to ensure a level of security appropriate to the risk associated with the processing of personal data. The safety and security of your information also depends on you. Where you have chosen a password for access to certain parts of our Website, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.
No method of internet transmission or electronic storage is completely secure. Although we take reasonable measures to protect personal information, we cannot guarantee absolute security. Nothing in this policy limits our security obligations, breach-notification obligations, or your rights under applicable law.
Children’s Privacy
This Website is not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child under 13 has provided personal information to us, contact us through https://store.experiencelights.com/contact-us/ so we can investigate and delete the information as required by applicable law.
International Visitors
The Website is hosted in the United States. If you use the Website from the European Union or other regions of the world with laws governing data collection and use that may differ from U.S. law, then please note that you are transferring your personal information outside of those regions to the United States for storage and processing.
Personal information may also be processed in other countries where our service providers operate. Privacy laws in those countries may differ from those in your location. Where applicable law requires a legal basis or safeguards for an international transfer, we will use the required legal basis or safeguards. Merely using this Website or submitting information does not constitute consent where separate consent is required. You may contact us through https://store.experiencelights.com/contact-us/ for information about applicable transfer safeguards.
Changes to Our Privacy Policy
We may update this Privacy Policy from time to time. The revision date will appear at the top of this page. For material changes, we will provide any notice required by applicable law and obtain consent where required before applying the change. Your continued use of the Website does not replace any legally required consent.